Cork College of FET - Cork's Further Education and Training Service - Youghal Campus logo
a

MENU

Cork College of FET - Cork's Further Education and Training Service - Youghal Campus logo
a

MENU

Cork College of FET - Cork's Further Education and Training Service - Youghal Campus logo
a

MENU

Office Administrator
(Business Studies)

Take the first step!

OUR COURSES:

All Courses

Business & Administration

INTRODUCTION:

In the context of this special location, this course is designed for those who want an administrative position specially tailored for the cultural or tourism environment. It provides the necessary skills and knowledge to allow you to work locally or nationally in the administration sector of a small or large business, with the added knowledge of dealing with customers and events, in the context of such a cultural environment or the course can be used as a step on the ladder to Higher Education using the excellent progression links available to the campus.

ENTRY REQUIREMENTS:

  • Leaving Certificate, LCA or QQI Level 4.
  • Mature students are exempt from Leaving Certificate requirement.
  • CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English. 
  • If English is not your first language, ESOL is available as an extra subject.
  • An offer of a place on this course is contingent on the applicant meeting the entry requirements set out here and satisfactory completion of the processing stage.

DURATION:

September to May.

FEES:

€300 including QQI examination fees. Medical card holders exempt €50. Payment plans are available. See fees & payment for details.

CERTIFICATION

  • QQI Level 5 Certificate in Business Studies (5M2102).

COURSE CONTENT

Business Administration Skills - 5N1610

Examine a range of recruitment options for selecting and appointing staff and current employment rights legislation. Maintain a range of documents pertaining to HR management and employees including employment contracts, attendance records etc. Explore sources of finance for a business including cash-flow. Examine different types of meetings held and complete a range of documentation necessary for the effective function of a meeting. Explain the role of quality systems.

Customer Service - 5N0972

Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success.

Work Experience - 5N1356

Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practice employability skills with a view to future planning.

Word Processing - 5N1358

Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.

Safety & Health at Work - 5N1794

Develop skills in identifying hazards and carry out risk assessments. Familiarise yourself with the responsibilities and duties of the employer and employee with regards to health and safety. Explore appropriate procedures for use and disposal of hazardous materials and waste in the workplace. Investigate risk facts in relation to safety to include hazards, work environments, work practices, effects of medication, drink and drugs.

Marketing Practice - 5N1400

Conduct a SWOT analysis. Develop a marketing plan for a specific product or service. Examine the life cycle of a range of products including new product development. Explain the elements of the marketing mix. Carry out market research applying appropriate techniques and research methodologies.

Spreadsheet Methods - 5N1977

Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.

Event Production - 5N1374

This course will equip the learner with the tools and knowledge to organise and produce an event working independently and with others as part of a team. 

English as a second Language - 5N1632 (Optional)

Improve your use of the English language and learn a wide range of language skills, both oral and written for a variety of situations such as social and work environments.

ADDITIONAL TRAINING / WORKSHOPS

  • Data Protection (online) – This course gives learners an overview of GDPR. The course examines what GDPR stands for and gives an understanding of the current data protection rules and obligations. The learners also receive information on the types of data, the terminology associated with GDPR, the penalties with breaches, storage of data and general do’s and don’ts regarding data. A record of achievement from Morrison’s Island Campus is issued on successful completion.
  • Microsoft Outlook (online)This Microsoft Outlook workshop will give information on accessing your college email, Outlook layout, how to send and receive emails, attaching/downloading a file and reply options.  It also covers organising your emails – folders etc, Outlook settings, signature, out-of-office reply, using the calendar, setting up meetings, setting up reminders and to do lists. A Certificate of Completion from Morrison’s Island Campus is issued on successful completion. 

WORK PLACEMENT / EXPERIENCE

Students undertake two weeks work placement in a relevant office/business environment, which they organise themselves.

EDUCATION PROGRESSION OPPORTUNITIES

Excellent progressions opportunities including:

  • MTU Cork: Business Studies (MT550).
  • UCC: Commerce (CK201).
  • Morrison’s Island Campus: Progress to 1 of the Morrison’s Island Campus Advanced Business Specialisms, subject to entry requirements being met.

Special arrangements in place with MTU Cork (CCPS), MTU Tralee and SETU (Waterford & Carlow) for preferential entry for students of Morrison’s Island locations. Go to our progressions database for exact requirements on progressions for this course.

CAREER OPPORTUNITIES

Any office/business/event or tourism related environment.